Shipping Information

Shipping from The Rug Rack is free to the 48 States. You only pay return shipping, should you need to return your purchase for any reason. If a rug arrives defective or incorrect, we will gladly replace the item with an identical item at no expense to you however, we must be notified within 7 days of delivery. A non-refundable processing & handling fee of $4.99 will be added to all orders under $50.

The Rug Rack order will be delivered via UPS or FedEx and we will email tracking numbers to you so that you can monitor your shipment. We cannot ship to a PO Box. Over-sized items may be delivered by trucking company. In this case, the trucking company will contact you to arrange delivery during business hours. Transit Time

Most of our products are carried in stock and can be shipped within two to five working days. That means that you should receive your order within seven to ten working days. If an item is not in stock we will contact you with the expected delivery date. We do not ship directly outside the US at this time. Expedited or overnight shipping may be available depending on order date and time. Please call 217-726-6222 for rates and information.